❓ Frequently Asked Questions
1. When can I expect a response to my inquiry?
Online messages via instant tools are typically answered within 2 hours. Inquiry emails will receive a reply within 24 hours. For urgent matters, feel free to contact us anytime.
2. Can I purchase samples before placing a trial order?
Yes, sample orders are welcome. Please contact us to arrange the details.
3. What is the typical lead time for shipping?
For a single set, it takes 3 to 5 days. Stock orders usually ship within 7 to 25 days depending on quantity. OEM orders typically require around 30 days.
4. What payment terms do you accept?
We accept T/T, Western Union, MoneyGram, and Paypal. Payment terms are negotiable.
5. What shipping methods are available?
For small orders, we can deliver to your forwarder in China or send via air/express. For container orders, we work with partner forwarders to provide the lowest shipping costs to your destination.
6. Do you offer OEM or ODM services?
Yes, as a factory, we provide both OEM and ODM services. The Minimum Order Quantity (MOQ) is negotiable.
Chef Nest Kitchen
