Are you a factory or a trading company?
We are a professional manufacturer with our own factory, in-house designers, and production team. You are always welcome to visit our facility.
Can you produce customized products (OEM/ODM)?
Yes, we offer comprehensive OEM and ODM services. You can provide us with designs, samples, or specific specifications, and we will customize the equipment according to your needs.
What is the production lead time?
After receiving the advance payment, production typically takes 5-15 days. The specific delivery time depends on the order quantity and product complexity.
Is the machine voltage compatible with my local power?
Yes, the voltage for all our machines can be customized to match your local power standards (e.g., 110V, 220V, 380V).
What is the product warranty period?
We provide a 1-year warranty starting from the arrival date. We will repair, replace or negotiate compensation for non-human factor issues free of charge.
Do you provide operating instructions?
We provide detailed English operation manuals and online guidance. For complex production lines, we can send engineers for on-site installation upon request.