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Frequently Asked Questions
Q1: What payment methods do you accept?
We accept T/T, L/C, Western Union, and Money Gram for all transactions.
Q2: How are the products delivered?
Small items are shipped via DHL, UPS, or airfreight. For bulk orders, we recommend sea shipping to save on costs; all customs clearance documents will be provided.
Q3: How is the product quality ensured?
Manufacturing strictly follows H.A.C.C.P system standards. Key parts are sourced from professional brands, and every item is inspected before loading.
Q4: What is the warranty period for this machine?
We provide a 1-year warranty. We also recommend purchasing certain key spare parts to ensure a longer service lifetime for international use.
Q5: Is the material safe for food contact?
Yes, the rollers are made of food-grade stainless steel pipe, ensuring they meet hygiene standards and are easy to clean.
Q6: Can the machine be stored in small spaces?
Absolutely. The conveyor tables on both sides are foldable, allowing for a compact resting position when the machine is not in use.