❓ Frequently Asked Questions
Q1: Are you a trading company or factory?
We have focused on the production of commercial kitchen equipment since 2003. We are a manufacturing factory with 20 years of experience and a complete worldwide sales system.
Q2: What are your Trade Terms?
For full containers, we offer FOB terms. For less than full containers, we provide EXW factory terms or delivery to your designated agent warehouse in China.
Q3: What is your MOQ and Delivery time?
MOQ is 1pcs. Stock products are shipped within 3 days. Customized products typically take 7-15 days. We operate a warehouse of over 10,000 square meters to ensure availability.
Q4: What is your guarantee policy?
We provide a 1-year warranty and permanent customer service. This includes free parts service as part of our commitment to long-term cooperation.
Q5: How do I place an order?
The process is: Inquiry >> Confirmation >> Payment >> Delivery. We provide dedicated 1-on-1 visual service to follow up on your order throughout the entire process.
Q6: Do you offer customization?
Yes, we support customization for design, logos, voltage requirements, plug types, and specialized packaging to meet your local market needs.
Chef Nest Kitchen
